Antonio Luna, 28, lost his job as office assistant two months ago and just last week received his first unemployment check.
Luna added that sometimes he dialed that phone number up to 10 times daily but, after waiting an average of half an hour per call, he just got a message of "call us later."
"They don't given the option to leave a message. It is exasperating to see how long you spend there and nobody responds you," added Luna.
But this situation could end soon if Gov. Arnold Schwarzenegger approves a bill in which a laid off worker may be able to talk with a representative face to face instead of making a phone call.
Last week, Assemblymember Tony Mendoza, D-Norwalk, introduced the proposed AB 857, which seeks to change the system of application for benefits so people do not have to wait so long to get their money.
"The waiting time could be reduced significantly if the employee receives personal attention, face to face with a representative," said Mendoza.